Returns & Refunds

1. Right of withdrawal (14 days)

Consumers (B2C) have a right of withdrawal of 14 calendar days from receipt of the order, pursuant to Articles 102-108 TRLGDCU and Directive 2011/83/EU. To exercise it, send the model form (reproduced in our General Terms §8) or any unambiguous statement to info@bmdecor.es. Goods must be returned within 14 days of that notice, in their original condition. Refunds are processed via the same payment method, within 14 days of receiving the goods.

The direct cost of return shipping is borne by the consumer unless we expressly waive it. Returns address: Calle Dublín 21, 29670 Marbella, Spain.

2. Paint-specific exceptions (art. 103 TRLGDCU)

The 14-day right of withdrawal does not apply to the following products, expressly excluded by Article 103 TRLGDCU:

• Custom-tinted paint (art. 103.c) — paint tinted to a specific colour code, base or finish requested by the customer cannot be returned. This includes in-store mixed colours and any non-standard cut-to-measure wallpaper.
• Opened paint tins (art. 103.e) — products that, for hygiene or safety reasons, cannot be returned once unsealed. A value reduction may apply if the seal is broken; only intact, unopened goods are refunded in full.
• Wallpaper rolls cut from larger stock (art. 103.c) — treated as made-to-measure products.

We recommend ordering a 60 ml sample before committing to a full container, especially for custom-tinted finishes which are non-returnable. On-screen colour rendition is indicative only and depends on monitor calibration and ambient lighting.

3. Faulty products & legal guarantee (3 years)

Under Articles 114-127 TRLGDCU as amended by Royal Decree-Law 7/2021, consumer goods are covered by a three-year statutory conformity guarantee from delivery. To claim, write to info@bmdecor.es stating your order number and providing photographic evidence of the defect. Remedies follow the statutory hierarchy: first repair or replacement, then proportionate price reduction or contract termination. Any commercial guarantee offered by the manufacturer is in addition to, not in place of, this statutory guarantee.

4. Professional customers (Pros)

The 14-day right of withdrawal and the 3-year statutory conformity guarantee do not apply to B2B orders. Custom-tinted paint and project-specific orders are non-returnable. Unopened and untinted stock returns may be accepted within 30 days, subject to a 15% restocking fee. Trade accounts enjoy order priority and may qualify for volume-based reduced rates; contact your account manager or call +34 951 127 003.

5. Complaints & dispute resolution

We are committed to swift resolution of any issue. Write to info@bmdecor.es or call +34 951 127 003.

We hold complaint forms (hojas de reclamaciones) at the consumer's disposal in our physical shop on Calle Dublín 21, per Decree 72/2008 of the Junta de Andalucía. EU-resident consumers may also use the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr (Article 14, Regulation (EU) 524/2013).